Job Description – Dialer & CRM Executive / Manager
Company: QHT Clinic
Location: Gurugram
Department: Sales / Telecalling Operations
Experience: 3–6 Years
Salary: ₹4.8 LPA – ₹8.4 LPA
Employment Type: Full-Time
About the Role
We are looking for an experienced Dialer & CRM professional who can manage and optimize our Ozentel Dialer and LeadSquared CRM systems. The candidate will be responsible for ensuring smooth calling operations, lead allocation, campaign management, reporting, and coordination with the Sales/Telecalling team.
Key Responsibilities
- Manage and monitor Ozentel/cloud telephony dialer operations.
- Handle LeadSquared CRM and ensure proper lead management.
- Configure and manage calling campaigns, call routing, and lead distribution.
- Monitor agent login/logout, call activity, connect rate, and productivity.
- Manage lead allocation and ensure leads are assigned to the appropriate sales executives.
- Monitor call recordings, missed calls, unanswered calls, and follow-ups.
- Generate daily, weekly, and monthly dialer and CRM reports.
- Track calling performance and identify gaps in team productivity.
- Coordinate with the Sales and Telecalling teams for smooth operations.
- Troubleshoot basic dialer/CRM issues and coordinate with technical support when required.
- Ensure accurate data entry and proper CRM usage by the team.
- Maintain call and lead-related MIS reports using Excel/Google Sheets.
- Monitor integration between dialer and CRM and ensure data synchronization.
- Support management with performance reports and operational insights.
Required Skills
- Strong hands-on experience with Ozentel Dialer.
- Good working knowledge of LeadSquared CRM.
- Experience in cloud telephony/dialer management.
- Good understanding of call-center/telecalling operations.
- Strong knowledge of Excel and MIS reporting.
- Ability to monitor and analyze calling data.
- Good troubleshooting and problem-solving skills.
- Strong communication and coordination skills.
- Ability to manage multiple tasks and work with sales teams.
Preferred Experience
Candidates from Healthcare, Clinics, BPO, Call Centers, Telecalling, Insurance, or Sales Operations will be preferred.
Key Performance Indicators (KPIs)
- Dialer uptime and smooth operation
- Lead allocation accuracy
- Call connectivity and productivity
- CRM data accuracy
- Agent utilization
- Follow-up and lead management
- Daily/weekly reporting accuracy
- Resolution of dialer/CRM issues
- Immediate Joiners Preferred
We are urgently looking for candidates who can join immediately. Candidates with a short notice period or immediate availability will be highly preferred.
Pay: ₹40,000.00 - ₹70,000.00 per month
Work Location: In person
