Role: Customers Success Executive
About Company:
KareXpert is a Pioneer in designing technology platform with a Patient centric approach to
make “Patient Continuity” a reality in Indian Healthcare. We are the only technology Company to design patented “Advanced Health Cloud Technology Stack” which connects Patients with all the care Providers -Hospitals, Nursing homes, Clinics, Doctors, Pharmacy shops, Diagnostic labs, Imaging Centre, Blood Bank, Organ Bank, and Ambulance. Our Innovative Solutions are compatible to run on any Smart Device-Mobile, Tablet, Laptop, Desktop via Mobile App & Web App. KareXpert is funded by Reliance JIO
About the Role
As a customer support executive, you need to understand customer requirements and ability to provide good support to the customers. Able to use the internal database to update the customer data
Necessary Requirement
Hospital Software Implementation Background or Hospital Software Support Experience. Native from Mumbai, Gujarat, Pune, Kerala and South or nearby, area ready for relocation. Hindi /English and Native language Proficiency -Technical Knowledge is a plus point. Qualification - MCA, B.tech (Electronics, CSE, IT) or Medical Field ( BDS,PT etc)
Responsibilities
- Create and send reports to the Senior Karexpert Leadership Team Maintaining Issue Tracker and Helpdesk
- Training Doctors -Understanding the clinical requirement and creating BRD for the same. Resolving Day to Day Operational Issues
Industry- IT Healthcare
Type: Full time
Share your resume at " [email protected] "
Work Location: In person
