Primarily will be Management role working with the team to ensure that all field Services (Orientation, School Search, Home Finding & Settling In) are delivered by the Destination Consultant teams
Based on the requirement, will need to delivery on ground Services – Orientation, School Search, Home Finding & Settling In for Premium clients
Responsible for Overall service delivery for key accounts
Responsible to ensure all reports for key clients and accounts are maintained and updated
Responsible to ensure all assignments/ services are delivered on time, processes are followed and documentation guidelines adhered to
Be a single point of contact for key customers
Business Account Management/ Relationship Management
For assignments being delivered for premium clients, be a single point of contact for the transferee and family to ensure seamless delivery of service.
Manage transferee expectations in line with client policy and transferee needs.
Manage suppliers to ensure support as per client brief.
Ensure that there is zero conflict of interest.
Ensure continuous value addition and cost savings for the transferee and the client.
Deliver services as per the scope of work ordered.
Ensure availability, responsiveness, and reliability.
Submit reports to Management in a timely manner.
