JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Responsibilities
Client Relationship Management
Serve as primary day-to-day contact for banking client representatives at assigned properties. Maintain professional communication aligned with client brand standards and corporate culture. Participate in client meetings and provide operational updates to the Property Manager Lead. Respond promptly to client requests and escalate priority issues appropriately. Support quarterly business reviews with property performance data and operational insights.
Property Operations and Standards
Ensure banking facilities maintain exemplary appearance and operational standards befitting financial institution brand requirements. Conduct regular property inspections focusing on security, cleanliness, and professional presentation. Coordinate maintenance and repairs with minimal disruption to banking operations. Oversee janitorial, landscaping, and building services to maintain premium facility conditions. Monitor building systems and coordinate preventive maintenance programs.
Vendor and Service Coordination
Manage vendor relationships ensuring service levels meet banking client expectations. Obtain competitive quotes for services while prioritizing quality and reliability. Verify vendor insurance, credentials, and compliance with client security requirements. Coordinate after-hours and weekend work to minimize operational impact. Track vendor performance and escalate concerns to Property Manager Lead.
Financial and Administrative Support
Support operating budget management and expense tracking for assigned properties. Process invoices and maintain accurate financial records. Prepare monthly operating reports and variance analysis for Property Manager Lead review. Assist with annual budget preparation and capital planning. Manage purchase orders and ensure proper coding and approvals.
Reporting and Documentation
Provide regular operational updates to Property Manager Lead on property performance, issues, and opportunities. Maintain comprehensive property files including leases, service contracts, warranties, and correspondence. Prepare executive summaries for client reporting. Document property condition through photographs and inspection reports. Track key performance metrics including service request response times and completion rates.
Emergency Response
Serve as backup emergency contact for assigned properties. Coordinate with Property Manager Lead during building emergencies or critical incidents. Support business continuity planning to ensure minimal disruption to banking operations. Maintain emergency contact lists and response protocols.
Required Qualifications
Two to four years of property management experience, preferably serving corporate or financial services clients. Demonstrated understanding of professional office environment standards and client service excellence. Strong organizational and project management capabilities. Experience with property management systems and building automation platforms. Proficiency with Microsoft Office Suite, particularly Excel for financial reporting. Valid driver's license and ability to travel between assigned properties. Bachelor's degree in business, real estate, facilities management, or related field preferred.
Essential Skills and Attributes
Professional presence suitable for banking client environments. Exceptional attention to detail and quality standards. Discretion and ability to handle confidential information. Strong written and verbal communication skills with ability to interface with senior client executives. Proactive problem-solving approach with sound business judgment. Flexibility to respond to urgent client needs and property emergencies. Collaborative working style with ability to support Property Manager Lead effectively.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
