Location: Bangalore
Experience: 1 – 5 Years
Salary: 6 – 7 LPA
Band: BPO 1 / BPO 2
Job Overview
We are looking for experienced professionals with strong expertise in Procure-to-Pay (P2P) operations, Accounts Payable, supplier query management, and invoice dispute resolution. The ideal candidate will act as a key interface between suppliers, Accounts Payable, Procurement, and business teams to ensure smooth invoice processing, timely dispute resolution, and adherence to service levels.
Key Responsibilities
- Provide first-level and second-level support for supplier queries related to invoices, payments, and P2P systems.
- Manage supplier inquiries through email, ticketing tools, and P2P portals.
- Guide suppliers on invoice submission processes, status tracking, and rejection handling.
- Handle end-to-end invoice dispute resolution including price mismatches, quantity variances, tax errors, duplicate invoices, and missing references.
- Coordinate with Procurement, Accounts Payable, and Business teams to resolve disputes within agreed timelines.
- Track dispute aging, follow up with stakeholders, and ensure timely closure.
- Support suppliers using e-invoicing channels and assist with onboarding activities.
- Support bulk invoice upload activities and validate templates for data accuracy.
- Maintain SLA compliance, First Touch Resolution (FTR), and customer satisfaction targets.
- Identify root causes of recurring issues and contribute to process improvement initiatives.
Required Skills
- Strong hands-on experience in Procure-to-Pay (P2P) / Accounts Payable operations.
- Experience managing supplier invoice queries and dispute resolution.
- Knowledge of e-invoicing models and invoice validation processes.
- Working knowledge of P2P platforms such as SAP AP, Coupa, Ariba, Oracle iSupplier, or similar tools.
- Good Excel skills for reporting, reconciliation, and tracking.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to manage escalations independently.
- Strong stakeholder and client engagement skills.
- Ability to work effectively in a high-volume, SLA-driven environment.
- Strong attention to detail and follow-through.
Eligibility Criteria
- Experience: 1 to 5 years in P2P, Accounts Payable, or Invoice Dispute Management.
- Excellent communication skills are mandatory.
- PAN Card and Date of Birth are required for profile creation.
- Ex-TCS employees are not eligible to apply.
Pay: Up to ₹700,000.00 per year
Work Location: In person
