Roles & Responsibilities:-
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The Client Engagement Representative will be responsible for developing and maintaining relationships with clients to ensure their satisfaction with our company's products or services. The ideal candidate will have exceptional communication and interpersonal skills, a strong understanding of customer service principles, and experience working in a client-facing role.
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The Client Engagement Representative, will apply his / her positive attitude, growth mindset and top-notch customer service skills to make an impact on customers’ day. This is a role in which you will be responsible for customer engagement. Daily activities may include monitoring channels such as social media, chat, phones to engage with potential and existing customers
- Connecting with Clients and having day to day interaction with them for the projects.
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Serve as the primary point of contact for assigned clients, building and maintaining positive relationships through regular communication and engagement.
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Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure that client needs are met and exceeded.
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Develop a deeper level of understanding of each client's business objectives, challenges, and opportunities to provide tailored solutions that meet their needs.
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Manage the delivery of client projects, ensuring that timelines are met and deliverables meet or exceed client expectations.
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Monitor client satisfaction and take proactive measures to address any issues or concerns, providing regular status updates and progress reports to senior management
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Identify opportunities to expand the scope of our services with existing clients, and support new business development efforts as needed
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Stay up-to-date on industry trends and best practices related to client engagement and customer service, and share insights and knowledge with the team as appropriate.
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Maintain Monthly & Quarterly feedback for clients and take action plans accordingly.
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Be responsible for conducting client workshop sessions, including product demonstrations, process walkthroughs, and addressing client queries to ensure successful implementation.
Qualification Requirements
1. MBA In marketing, communications, or a related field
2. Minimum of 3-6 years of experience in a client-facing role, preferably in a B2B environment
3.Immediate Joiners.
4. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
5. Demonstrated experience managing projects from start to finish, with the ability to prioritize tasks, manage timelines, and deliver high-quality results under tight deadlines
6.Strong problem-solving and analytical skills, with the ability to identify and resolve issues in a timely and effective manner
7.Experience working with CRM software and other customer service tools
8.Ability to work independently and as part of a team, with a strong sense of ownership and accountability for delivering results
9.Strong attention to detail and organizational skills, with the ability to manage multiple projects simultaneously.
10.Confidence & willingness to learn.
11. Trust, Integrity, and Professionalism is key to our relationship with you.
12. Should have a laptop.
Job Timing - 9 am to 6 pm (Monday to Saturday), 2nd and 4th Saturdays are Off.
Location - Vashi, Navi Mumbai.
Job Types: Full-time, Regular / Permanent.
