Job Description – Technical Support Executive
Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong
tech background, and a passion for providing outstanding customer support. As a Tech Support
Executive, you will play a crucial role in ensuring our customers have a seamless experience with our
Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues,
and going the extra mile to exceed customer expectations.
Responsibilities:
Provide top-notch technical support to customers through various channels, including email,
chat, and phone
Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and
accurate solutions
Collaborate with cross-functional teams to escalate and resolve complex technical problems
Document customer interactions and resolutions in our support system
Proactively identify and communicate recurring issues to the product and engineering teams
for resolution
Stay up-to-date with product knowledge and updates to provide accurate and effective
support
Assist in creating and updating support documentation and resources for customers
Demonstrate a strong customer-centric attitude and a commitment to resolving issues
promptly
Requirements:
A bachelor's degree in a relevant field or equivalent work experience
0-2 years of experience in technical support, preferably with IoT devices
Strong technical background with the ability to quickly grasp complex technical concepts
Excellent communication skills, both written and verbal
Proficiency in using support ticketing systems, with knowledge of Zendesk preferred
Ability to work effectively in a fast-paced startup environment
Ability to work remotely with limited supervision
Comfortable working night shifts as part of a rotational schedule
A proactive and problem-solving mindset with a dedication to customer satisfaction
Exceptional attention to detail and organizational skills
If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical
challenges, we encourage you to apply for the Tech Support Executive position at Miko.
