Job description
Roles and Responsibilities
- Own a portfolio of high-value institutional accounts (IITs, IIMs, top business schools and universities) as the single accountable point of contact.
- Drive platform adoption across departments admissions, program management, academics, student life and grow active usage.
- Oversee complex, multi-stakeholder onboarding and implementation, aligning go-live timelines to academic calendars.
- Own gross and net retention; drive expansion into new modules, departments, and campuses.
- Manage a team of Customer Success Executives to drive implementation of product on campuses
- Channel structured customer feedback to the product team to shape the roadmap.
- Resolve escalations independently and reduce founder dependency on account relationships.
Desired Candidate Profile
- 3+ years in B2B SaaS Customer Success, Account Management, or Implementation, owning large accounts end-to-end.
- Proven track record managing complex, multi-stakeholder enterprise or institutional accounts with long adoption cycles.
- Experience of managing a team for 2 years+ is preferred
- Excellent proactive, written communication; a bias toward ownership.
- Based in or open to relocating to Lucknow; willing to travel to client sites.
- Preferred: Experience working with Indian higher education / K-12 institutions (IITs, IIMs, universities, schools, or government education bodies); EdTech or vertical SaaS background.
Pay: ₹600,000.00 - ₹800,000.00 per year
Benefits:
Work Location: In person
