- Project Responsibilities
- Demonstrated experience in understanding and navigating the B2B sales process including lead generation negotiation and closing deals
- Proven ability to facilitate workshops engaging senior stakeholders and effectively addressing and solving complex problems through collaborative methods
- Expertise in mapping current processes as is and designing improved processes to be including the creation of detailed journey maps and service blueprints
- Strong skills in conceptualizing and articulating a clear vision for service and product offerings ensuring alignment with business goals and customer needs
- Ability to translate detailed journey maps into high level features and requirements working closely with Product Managers and Tech Leads to develop comprehensive roadmaps
- Practical experience with Salesforce understanding its capabilities and how it can be leveraged to enhance service design and delivery
- Familiarity with Agile and Lean methodologies with experience applying these approaches to service design projects
- Skilled in conducting user research and usability testing to gather insights and validate design decisions
- Strong stakeholder management skills with the ability to build and maintain relationships with key stakeholders across different levels of the organization
- Excellent communication and presentation skills capable of clearly conveying complex ideas and solutions to diverse audiences
Foundational->Service Management->Service Design
