Job Title: Store Admin operationsJob Summary:
Store Admin operations will oversee all administrative, operational, and performance-related functions of our luxury furniture and lifestyle store. The role involves supervising staff, ensuring excellent customer service, maintaining store ambience, monitoring sales and software systems, and supporting the Director in daily operations.Responsible for managing the day-to-day operations of the store, ensuring efficient inventory management, smooth sales processes, and excellent customer service. The role involves coordinating with suppliers, managing stock levels, and ensuring the store meets its sales targets while maintaining a positive shopping experience for customers.
Key Responsibilities:Store Operations & Maintenance:
- Oversee smooth day-to-day operations of the store and organized workflow.
- Ensure the store ambience reflects a premium, luxury experience — lights, fragrance, music, and cleanliness.
- Supervise housekeeping, pantry, and maintenance teams for upkeep of the store, washrooms, and customer areas.
- Check all furniture displays are clean, arranged, and styled attractively.
- Manage opening and closing routines, attendance, and staff discipline.
- Maintain store cleanliness, visual merchandising, and product displays as per brand guidelines.
- Ensure all store policies and procedures are adhered to by staff.
- Handle customer queries, complaints, and escalations efficiently.
Team & Staff Management:
- Supervise and guide all store staff, including sales, housekeeping, and support teams.
- Monitor staff performance, punctuality, and productivity.
- Conduct regular team briefings and performance evaluations.
- Ensure smooth coordination between sales and operations teams.
- Create a positive and efficient work environment that reflects company values.
Sales & Customer Service:
- Track daily sales reports, customer feedback, and service quality.
- Support the Director and sales team in achieving monthly and quarterly targets.
- Maintain high standards of client hospitality and service experience.
- Handle client escalations or complaints professionally and ensure timely resolution.
- Monitor customer experience across all touchpoints — walk-in, call, and follow-up.
Software & Reporting:
- Manage and update data on Odoo or other store management software.
- Track sales, inventory, billing, and client interactions through the software.
- Generate and share daily/weekly MIS reports with the Director.
- Maintain accurate stock registers and documentation.
Administration & Coordination:
- Manage vendor coordination, purchase orders, and payments.
- Handle petty cash, expense logs, and operational budgets.
- Maintain checklists for maintenance, utilities, and store supplies.
- Coordinate for events, store displays, and promotional activities.
- Handle internal communication and support the Director in operational planning.
Inventory Management:
- Monitor and maintain optimum stock levels, ensuring timely replenishment of products.
- Conduct regular stock audits and maintain accurate inventory records.
- Coordinate with suppliers and vendors for timely deliveries and stock updates.
- Manage stock movement, including receiving, storing, and dispatching goods.
Team Coordination & Administration:
- Supervise and support store staff in daily tasks.
- Assist in staff scheduling, attendance tracking, and performance monitoring.
- Ensure compliance with company policies, safety regulations, and legal guidelines.
- Maintain accurate sales and financial records, preparing reports as required.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
