Job Summary
Serve as an Infra Architect specializing in ServiceNow process optimization and IT service management to design implement and enhance enterprise scale platforms for a global organization. Apply 10 to 12 years of experience to streamline service workflows improve operational resilience and enable high quality digital services in a hybrid work model with day shift.
Responsibilities
Design ServiceNow based infrastructure solutions that optimize IT service processes and align with enterprise standards for reliability security and scalability
Drive end to end implementation of ServiceNow IT service management capabilities by translating business requirements into robust and maintainable configurations
Coordinate with cross functional teams to analyze existing IT service workflows and identify opportunities for automation standardization and process simplification
Develop detailed architecture documentation including logical models integration patterns and configuration guidelines to guide implementation teams and ensure consistent delivery
Optimize ServiceNow performance by tuning configurations streamlining data models and refining workflows to achieve predictable response times and platform stability
Collaborate with stakeholders to define key performance indicators and reporting structures that provide actionable insights into service quality incident trends and request fulfillment efficiency
Guide the design of integrations between ServiceNow and adjacent enterprise systems to enable seamless data exchange unified service views and accurate reporting
Oversee configuration reviews and quality checks to confirm that platform changes follow architectural principles compliance requirements and operational best practices
Advise product and process owners on the use of ServiceNow features such as process optimization capabilities to reduce manual work and improve user satisfaction
Coordinate environment strategy for development testing and production to support safe deployments controlled changes and effective problem resolution
Support incident and problem analysis on the ServiceNow platform by reviewing logs configuration changes and integration behavior to quickly restore stable service
Engage with domain experts in cards and payments when relevant to ensure that service workflows support regulatory expectations transaction integrity and customer confidence
Document operational runbooks and architectural decision records so that platform operations teams can support the solution reliably across its lifecycle
Qualifications
Apply a strong foundation of 10 to 12 years in infrastructure architecture or enterprise platform design with hands on experience delivering large scale IT service management solutions
Demonstrate advanced competence in ServiceNow IT service management modules including incident problem change and request to support consistent and resilient service delivery
Exhibit practical experience with ServiceNow process optimization capabilities by configuring monitoring and improving end to end workflows based on data driven insights
Show experience working in hybrid work models and collaborating across locations using digital tools while maintaining clear communication and traceable decisions
Display understanding of cards and payments domain concepts such as transaction lifecycles and dispute handling so that IT service processes can support business critical operations when required
Possess strong skills in stakeholder engagement requirement clarification and documentation that enable accurate translation of needs into sustainable platform designs
Apply sound knowledge of security compliance and governance constraints within enterprise platforms so that all architectural decisions protect data and uphold organizational policies
