Business Unit
Global Delivery
Employment Type
Full-Time
About Systal
We are Systal: a global managed network, cloud and security transformation specialist.
We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure
Description
As part of a new project supported by our Bangalore team, the L3 Automation & workflow Engineer will design, support and improve workflow automation, runbook execution and service automation across Service Desk and Colleague Experience processes.
Key Responsibilities
Identify automation opportunities across Service Desk, CE, Tech Bar, request fulfilment and recurring incidents.
Support workflow design for repeatable tasks, standard requests and resolver handoffs.
Work with ServiceNow, AskIT, AI, runbook and automation tooling where in scope.
Translate operational issues into automation candidates and improvement backlog items.
Support automation of common fulfilment tasks where access, approval and controls are agreed.
Work with L1, L2, L3 and SRE/resolver teams to ensure runbooks are usable by front-office teams.
Support measurement of automation benefits, including demand reduction, FTF improvement and reduced manual effort.
Maintain automation documentation, control evidence and operational handover material.
Key Requirements
Workflow automation, ServiceNow workflow / Flow Designer / App Engine or equivalent.
Understanding of ITSM processes, request fulfilment and incident triage.
Scripting or automation platform experience.
Ability to translate operational processes into repeatable workflows.
Awareness of security, change control and audit requirements.
Confirmed automation tooling, ServiceNow workflow access, AI/automation governance, approved use cases, runbook ownership, access permissions, RLG approval routes and change-control process.
Undergraduate degree / Postgraduate or equivalent experience
Why come and work with us at Systal?
Competitive salary and benefits package.
Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!
Systal only communicates with candidates via official channels and verified @systaltech.com email addresses. If you’d like to verify a message, please contact
[email protected].
