D2C Operations Executive / Team Lead — Capes IndiaRole Overview
We are looking for a proactive D2C Operations Executive / Team Lead to manage day-to-day ecommerce operations across D2C and B2B channels. The role involves working closely with the co-founders, website manager, dispatch team, marketplace head, and CRM team to ensure smooth operations across inventory, dispatch, logistics, listings, and order fulfillment.
The ideal candidate should be highly organised, detail-oriented, and capable of handling fast-paced operational workflows while ensuring customers remain updated regarding dispatch and logistics movement for active tickets and escalations.
Key Responsibilities
- Manage daily D2C and B2B order operations from order placement to final dispatch.
- Coordinate with the dispatch team to ensure orders are packed, processed, and shipped on time.
- Track courier pickups, AWB updates, delivery status, RTOs, delays, and shipment escalations.
- Ensure inventory, stock levels, SKUs, pricing, and product listings are updated across all platforms.
- Monitor stock-outs, stock-ups, inward stock, outward stock, and inventory mismatches.
- Work closely with the website management to maintain accurate product availability and listing updates.
- Coordinate with the marketplace head for marketplace orders, inventory syncing, and operational issues.
- Maintain daily reports for dispatch, inventory movement, pending orders, and logistics tracking.
- Coordinate with courier partners, vendors, warehouse teams, and internal departments for smooth execution.
- Ensure customers with active tickets are regularly updated and kept in flow with operations regarding dispatch, logistics, delays, and order movement.
- Support CRM/customer support teams in resolving operational and dispatch-related escalations.
- Identify operational gaps and improve workflows and SOPs for better efficiency.
- Support co-founders with operational updates, reporting, and execution tracking.
Required Skills & Qualifications
- 1–2 years of experience in D2C operations, ecommerce operations, logistics, or dispatch coordination.
- Basic understanding of order processing, inventory management, courier tracking, and warehouse coordination.
- Experience with Shopify, marketplaces, courier panels, inventory systems, or ecommerce tools preferred.
- Good working knowledge of Google Sheets or Excel.
- Strong coordination, follow-up, and multitasking abilities.
- Ability to work closely with cross-functional teams and manage execution timelines.
- Detail-oriented and comfortable handling daily operational reporting.
- Good communication skills in English and Hindi.
- Startup, D2C, or ecommerce brand experience preferred.
What We Offer
- Direct exposure to co-founders and core business operations.
- Opportunity to work across D2C, B2B, logistics, inventory, and marketplace operations.
- Fast-paced startup environment with strong learning and growth opportunities.
- High ownership role with direct operational impact.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Application Question(s):
- This is a full-time on-site role at Goregaon, East Mumbai. Are you comfortable with the commute to this location for the job?
- Do you have previous experience working with D2C e-commerce brands?
- How many years have you worked with logistics and operations for a D2C e-commerce brand?
- What is your last in-hand monthly salary?
- What are your salary expectations per month?
- We are currently offering anywhere between 25,000 and 35,000 in hand for the role. Are you comfortable with the pay mentioned?
Work Location: In person
