Senior Product Designer, Behavioral UX (UX Lead)
Location: HSR Layout, Bangalore
Role Type: Full-time
About Us
Ratch.AI is an end-to-end hiring infrastructure platform headquartered in HSR Layout, Bangalore. Our tagline is Hire Confidently, Everytime. We replace fragmented hiring tools — ATS, assessment platforms, interview tools, recruiter spreadsheets — with one unified, AI-native platform covering Sourcing, Assessment, Onboarding, and On-Job.
Our product makes or strongly influences hiring decisions, so it operates in moments of high anxiety and high consequence. The brand promise is calibrated authority — measured, defensible, in control — with unstructured chaos as the explicit enemy. We serve cynical, time-poor candidates; defensive recruiters who fear being reduced to screeners; and protective hiring managers who fear false negatives and losing authorship of their hires. Three actors, opposing emotional fears, the same screens.
Position Overview
This is a senior individual contributor role reporting directly to the CEO. You own how Ratch behaves — the end-to-end flows, interaction design, and behavioral research behind them. This is not a brand or visual role, and not a management role. You are the person who decides what happens, in what order, with what framing, on every surface that has a flow or interaction. You partner with a peer brand/visual designer who owns the visual system, typography, and brand register; the CEO arbitrates any tie on a shared surface.
What You'll Do
- Own end-to-end flows, interaction design, and behavioral research across the adaptive AI interview, the multimodal evidence package, the hiring-manager intake and review experience, and the recruiter workflow.
- Design how the product behaves when the AI is uncertain, low-confidence, or wrong — error states, explainability, human-in-the-loop, and trust-under-scrutiny moments.
- Hold contradictory emotional registers for candidates, recruiters, and hiring managers inside one coherent system without it splitting into three disjointed products.
- Build evidence-backed journey maps that surface where trust breaks for each actor and propose interventions you can ship.
- Ship live, buildable flows and prototypes — not just decks, frameworks, or research artifacts.
- Establish a lightweight, repeatable research cadence (behavioral, ethnographic, or service-design flavor — your call).
- Partner with a peer brand/visual designer; define a working seam protocol for shared surfaces.
- Defend interaction decisions with research evidence in front of the CEO, recruiters, and hiring managers.
What You'll BringMust-Have
- Behavioral instinct for trust and resistance under stakes — you read why a human distrusts, stalls, or disengages in a high-consequence moment, and design against it.
- Mindset for non-deterministic, consequential output — you are comfortable designing when the system can be wrong, uncertain, or surprising.
- Bias to ship — you convert thinking into live, buildable flows and prototypes; you do not stop at decks.
- Senior-level judgment in 0→1 ambiguity; can operate with light direction.
- Worked example of designing around a system being wrong or uncertain — AI or any high-stakes domain.
Good-to-Have
- Shipped experience on a literal AI product where the system can be wrong.
- Adjacent high-uncertainty, high-consequence domains: clinical/decision support, risk and fraud, fintech/trading, safety systems, large-scale recommendation.
- Strong information or evidence design experience — complex enterprise UX, dashboards, or data visualization.
- Background in behavioral science, service design, psychology, ethnography, or a research-driven PM/design role (formal UX-research credentials not required).
Logistics
- Employment Type: Full-time
- Department: Design
- Location: HSR Layout, Bangalore
- Reports To: CEO
- Peer: Brand/visual designer
- Direct Reports: None (IC-track)
Pay: ₹1,000,000.00 - ₹2,000,000.00 per year
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
