Department : Technical Type: Work From Office Work Location : Pune Positions : 4 Minimum Experience : Fresher Minimum Education : Graduate Gender : Both
DESIRED CANDIDATE PROFILE
Hindi/ Marathi ( any one Language must be Mother tongue)
- Preferred Male/Female Candidates
- BCA / BSc, CCNA/CCNP, Diploma or BE/Btech candidates preferred.
- Candidates with Electronics/ Networking Knowledge can also apply.
ROLES AND RESPONSIBILITIES
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal team
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
