An Operations Executive) Preferably (F) Hospitality Services- drives revenue and profitability by managing and expanding a portfolio of top-tier corporate clients, hotel chains, or institutional partners. They act as the strategic link between the client and internal teams, ensuring tailored solutions, high retention rates, and long-term business growth.]A comprehensive job profile breakdown for this role includes the following core areas: Core Responsibilities
- Relationship Management: Develop, nurture, and maintain long-term, high-trust relationships with key clients and decision-makers.
- Revenue & Sales Growth: Identify opportunities for upselling and cross-selling (e.g., event spaces, corporate packages, F&B services) to maximize account profitability.
- Contract Negotiation: Lead commercial negotiations, including pricing, service level agreements (SLAs), and contract renewals.
- Cross-Functional Collaboration: Act as the primary liaison between the client and internal departments (e.g., operations, marketing, revenue management) to ensure flawless service delivery. [
- Market Analysis: Monitor industry trends, competitor activities, and client feedback to anticipate needs and adapt account strategies.
Key Performance Indicators (KPIs)
- Account revenue growth and retention rates.
- Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
- Volume of upselling and new contracts closed.
Essential Qualifications & Skills
- Experience: 2–4 years in B2B sales, account management, or business development within the hospitality or service sector.
- Commercial Acumen: Strong financial understanding, including forecasting, budgeting, and pricing strategies.
- Soft Skills: Exceptional negotiation, communication, conflict resolution, and relationship-building abilities.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Paid sick time
Work Location: In person
