We are seeking a Senior Manager with strong experience in diagnostics business expansion, multi-center operations, and healthcare commercial growth across a region. The ideal candidate will have proven expertise in B2B institutional sales, lead generation, P&L management, and building strategic relationships to scale business across multiple locations.
Role Summary
The Manager/Senior Manager – Operations will be responsible for driving end-to-end business operations, service excellence, and operational performance for the medical center. This role will also contribute directly to financial performance by improving P&L outcomes, generating business opportunities across diagnostic and related medical services, and identifying expansion opportunities through additional and value-added services. This profile requires prior exposure to healthcare operations and healthcare sales, especially in diagnostics or medical center environments. The role emphasis includes commercial growth, operational discipline, customer experience, and regional scalability.
Key Responsibilities
· Lead end-to-end operations for the business unit, ensuring efficient, timely, and compliant service delivery.
· Drive P&L performance through lead generation, institutional sales, direct outreach, and B2B business development.
· Improve operational excellence through workflow optimization, productivity improvement, and execution discipline.
· Identify and support business growth opportunities, including partnerships, referral channels, and market expansion initiatives.
· Lead the introduction and scaling of new services and value-added offerings.
· Ensure strong SOP implementation, operating controls, quality compliance, and service standards.
· Oversee customer service, complaint handling, escalation management, and service recovery.
· Monitor KPIs and dashboards covering revenue, quality, productivity, turnaround time, utilization, and compliance.
· Support profitability through improved service volumes, utilization, cost control, and commercial conversion.
· Lead, coach, and develop teams while ensuring alignment with business goals.
· Coordinate with internal and external stakeholders to maintain operational continuity and business improvement.
Required Experience
· Bachelor’s degree in Healthcare Management, Hospital Administration, Business Administration, Life Sciences, or a related field; postgraduate qualification preferred.
· 6–10 years of relevant managerial experience in healthcare operations, diagnostics, medical centers, hospital operations, or related healthcare services.
· Prior experience in healthcare sales and lead generation is required, including exposure to direct, institutional, or B2B channels.
· Proven background in business operations, process improvement, operational excellence, and customer service management.
· Exposure to P&L drivers, budgeting, cost management, and business growth initiatives.
· Prior involvement in diagnostics or service expansion projects will be an advantage.
Core Competencies
· Operational leadership.
· Commercial orientation and business acumen.
· Process excellence and quality mindset.
· Customer-centric thinking.
· Strong stakeholder management.
· Data-driven decision-making.
· Team leadership and people development.
· Accountability and execution focus.
Pay: ₹1,200,000.00 - ₹1,500,000.00 per year
Application Question(s):
- Do you have experience of Sales / BD in healthcare?
- Do you have experience in managing operations of a healthcare business unit?
Work Location: In person
