About the Role
We are looking for a passionate, customer-focused, and results-driven Watch Retail Sales Executive to deliver an exceptional luxury retail experience. The ideal candidate should possess excellent communication skills, strong product knowledge, and the ability to build lasting customer relationships while consistently achieving sales targets.
Key ResponsibilitiesSales & Customer Service
- Welcome customers warmly and provide a premium shopping experience.
- Understand customer preferences and recommend suitable watches based on lifestyle, occasion, and budget.
- Demonstrate product features, brand heritage, craftsmanship, and technical specifications.
- Convert walk-in customers into buyers through effective sales techniques.
- Achieve individual and store sales targets.
- Upsell premium collections, accessories, warranties, and value-added services.
- Build long-term customer relationships to encourage repeat business and referrals.
Product Knowledge
- Maintain in-depth knowledge of all watch brands, collections, movements, materials, and features.
- Stay updated on new launches, trends, and promotional campaigns.
- Explain warranty policies, after-sales service, and maintenance guidelines to customers.
Store Operations
- Maintain visual merchandising standards and ensure attractive product displays.
- Ensure watches are clean, properly displayed, and securely handled.
- Assist in inventory management, stock replenishment, and stock verification.
- Support opening and closing store procedures.
- Handle billing, packaging, and cash/card transactions accurately.
Customer Relationship Management
- Capture customer information for CRM activities.
- Follow up with customers regarding inquiries, special orders, and new arrivals.
- Resolve customer concerns professionally while ensuring high satisfaction.
Compliance & Security
- Follow company SOPs and security procedures.
- Handle high-value merchandise responsibly.
- Ensure accurate documentation for sales, exchanges, and warranty registrations.
Desired Skills
- Excellent communication and interpersonal skills.
- Strong selling and negotiation abilities.
- Customer-first attitude.
- Passion for watches, luxury products, and fashion.
- Positive personality with a professional appearance.
- Ability to work in a target-driven environment.
- Basic computer and billing software knowledge.
- Team player with strong work ethics.
Pay: ₹23,000.00 - ₹35,000.00 per month
Ability to commute/relocate:
- Talegaon Dabhade, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
