Experience: 3–6 Years
Location: Delhi NCR
Employment Type: Full-time
Industry: Digital / SaaS / Technology
About the Role
We are looking for a Key Account Manager who can build strong client relationships, understand business needs, and drive account growth through digital and SaaS solutions.
The ideal candidate will have 3–6 years of experience in Digital Marketing, SaaS, AdTech, MarTech, or Technology-driven businesses, with a strong background in client management, account growth, and cross-functional coordination.
You will act as the primary point of contact for key clients, ensuring excellent service delivery while identifying opportunities for retention, upselling, and long-term business growth.
Key Responsibilities
- Manage and nurture relationships with key clients and act as their primary point of contact.
- Understand client business objectives and translate them into effective digital/SaaS solutions.
- Drive client retention, satisfaction, renewals, and account growth.
- Identify opportunities for upselling and cross-selling relevant digital products and services.
- Develop a strong understanding of the client's business, industry, challenges, and competitive landscape.
- Coordinate with internal teams such as Digital Marketing, SEO, Performance Marketing, Social Media, Content, Technology, and Operations to ensure smooth delivery.
- Conduct regular client meetings, business reviews, presentations, and performance discussions.
- Track account performance, revenue, profitability, and client satisfaction.
- Prepare account plans and identify opportunities to increase revenue from existing accounts.
- Proactively address client concerns, resolve escalations, and ensure timely closure.
- Maintain accurate records of client communication, requirements, deliverables, and opportunities.
- Work closely with leadership on strategic accounts and contribute to business growth initiatives.
- Stay updated on digital marketing trends, SaaS products, technology solutions, and changing client needs.
What We’re Looking For
- 3–6 years of relevant experience in Key Account Management, Account Management, Client Servicing, Business Development, or Customer Success.
- Background in Digital Marketing, SaaS, AdTech, MarTech, IT/Technology, or Digital Media is preferred.
- Strong experience in managing B2B clients / enterprise accounts.
- Good understanding of digital marketing concepts and/or SaaS products.
- Proven ability to manage client relationships and grow existing accounts.
- Experience with upselling, cross-selling, renewals, or revenue growth will be an advantage.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Strong problem-solving and stakeholder-management abilities.
- Ability to work independently while effectively collaborating with multiple internal teams.
- Strong commercial understanding with a customer-first mindset.
Key Skills
Key Account Management | Client Relationship Management | SaaS | Digital Marketing | Account Growth | Client Retention | Upselling & Cross-selling | B2B Sales | Customer Success | Business Development | Stakeholder Management | Negotiation | Presentation Skills
What Success Looks Like
In this role, success means:
Happy Clients + Strong Retention + Growing Accounts + Increased Revenue
You will be expected to not only manage client relationships but also become a trusted business partner who understands client needs and proactively creates opportunities for growth.
Why Join Us?
- Work with exciting Digital and SaaS-driven business solutions
- Opportunity to manage and grow strategic client accounts
- Work closely with cross-functional digital and technology teams
- Exposure to diverse businesses, industries, and client challenges
- Opportunity to build a career in Key Account Management and Digital/SaaS business growth
Pay: ₹40,000.00 - ₹55,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
