We are looking for a candidate who is passionate about customer relationship management with experience in CRM software handling, lead life cycle management, customer engagement, reporting, and work-flow coordination to drive business growth and customer satisfaction.
Roles & Responsibilities:
- Managed customer database and maintained accurate CRM records.
- Handled lead tracking, follow-ups, and sales pipeline coordination.
- Monitored customer interactions and ensured timely response to inquiries.
- Generated MIS reports, dashboards, and performance analysis reports.
- Coordinated with sales and support teams for smooth customer operations.
- Resolved customer issues and handled escalations efficiently.
- Maintained customer engagement and relationship management activities.
- Supported work flow automation, task tracking, and CRM process improvements.
- Ensured data accuracy, customer satisfaction, and operational efficiency using CRM tools.
Experience required: 3-10 years
Education: Graduate
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
