Job Description – Customer Relationship Executive (CRE)
Job Title: Customer Relationship Executive (CRE)
Location: Gandhipuram, Coimbatore
Experience: Minimum 3 Years
Salary: ₹23,000 – ₹30,000 per month
Industry: Printing & Packaging / Manufacturing
Job Summary
We are looking for an organized, proactive, and customer-focused Customer Relationship Executive (CRE) to coordinate with customers and internal teams. The ideal candidate will support sales, design, production, vendor coordination, delivery, and invoicing while ensuring excellent customer service and smooth order execution.
Key Responsibilities
- Manage customer enquiries and maintain strong client relationships.
- Coordinate with Sales, Design, Production, and Dispatch teams to ensure timely order execution.
- Follow up with customers regarding quotations, approvals, production status, and deliveries.
- Coordinate with vendors for job work and material requirements.
- Maintain customer records, order details, and CRM updates.
- Prepare and send emails, quotations, invoices, and other business documents.
- Resolve customer concerns promptly and professionally.
- Ensure timely communication between customers and internal departments.
- Track order progress and provide regular status updates.
- Support invoicing and documentation processes.
Required Skills
- Excellent communication and coordination skills.
- Strong follow-up and execution ability.
- Good organizational and time management skills.
- Proficiency in Email, WhatsApp, and CRM tools.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Ability to work in a fast-paced environment.
- Customer-centric attitude with strong problem-solving skills.
Preferred Industry Experience
- Printing & Packaging
- Manufacturing
- Job Work Companies
- B2B Sales Support
- Office Coordination
Qualification
- Any Bachelor's Degree.
- Minimum 3 years of relevant experience in customer relationship, sales coordination, or operations.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
