Job Title: IT Support Executive
Department: Information Technology / Operations
Reports To: IT Manager / Head of IT Infrastructure
Job Overview
We are looking for a tech-savvy and detail-oriented IT Support Executive to oversee our organization's IT infrastructure, resolve day-to-day technical issues, and ensure smooth operational uptime across all departments. In this role, you will serve as the primary contact for hardware, software, network, and system administration support, ensuring minimal downtime and maintaining a high standard of end-user satisfaction.
Key Duties & Responsibilities1. Technical Support & Troubleshooting
- Serve as the primary point of contact for employee technical requests via ticketing system, email, or in-person.
- Diagnose and resolve hardware, software, OS (Windows / macOS / Linux), and basic network connectivity issues.
- Provide Tier 1 and Tier 2 support for office equipment, including printers, scanners, VoIP phones, and AV systems.
2. System Setup & User Management
- Handle onboarding and offboarding procedures: provision laptops, configure accounts, set up email, and assign system permissions (Microsoft 365, Google Workspace, Active Directory).
- Deploy, configure, and maintain workstation images, drivers, software applications, and system patches.
- Manage active directory accounts, user groups, reset passwords, and assign appropriate security permissions.
3. Network & Security Maintenance
- Assist with basic network monitoring, including routers, switches, access points, and VPN configurations.
- Monitor system health, antivirus coverage, and endpoint protection software to prevent security risks.
- Coordinate regular data backups and assist in disaster recovery tests.
4. IT Asset & Documentation Management
- Maintain an up-to-date inventory of all IT hardware, software licenses, and peripherial assets.
- Document technical processes, troubleshooting steps, and write standard operating procedures (SOPs) or user help guides.
- Coordinate with external vendors for hardware repairs, warranty claims, and software subscription renewals
Pay: Up to ₹480,000.00 per year
Experience:
- Technical Support: 2 years (Required)
Work Location: In person
