Job description
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain
- simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
Qualification :
- Friendly and welcoming manner with clients and other members of the customer service team
- Extensive knowledge of the company's policies, procedures, goods and services Familiarity with customer-relationship management (CRM) software programs
- Ability to explain complex concepts in a clear, simple manner to customers
- Strong command of written and verbal English,Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
Job Type: Full-time
Pay: ₹12,500.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Ability to commute/relocate:
- Nagercoil, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:
- Secondary(10th Pass) (Required)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
Work Location: In person
