Key Responsibilities
1. Customer Interaction
- Handle queries via WhatsApp, Instagram, calls, and email
- Respond quickly and professionally
- Guide customers on products, pricing, timelines
2. Order & Inquiry Management
- Maintain records of all inquiries in CRM
- Track order status and update customers proactively
- Coordinate with internal teams (design, production, dispatch)
3. Follow-ups & Conversions
- Follow up with warm leads
- Ensure no inquiry is missed
- Support sales team in closing orders
4. Issue Resolution
- Handle complaints, delays, and escalations calmly
- Provide solutions aligned with brand standards
5. Customer Experience
- Deliver a premium, polite, and helpful experience
- Build long-term relationships with clients
Requirements
- 1–3 years in customer support / client servicing (fashion or retail preferred)
- Strong communication skills (Hindi + English required, Gujarati is a plus)
- Comfortable with WhatsApp Business, Instagram DMs, and basic CRM tools
- Organized and detail-oriented
- Ability to handle multiple conversations simultaneously
Preferred Background
- Experience in bridal / ethnic wear / boutique brands
- Worked with high-value or custom orders
Why this role matters for Fabric Pandit
This person is not just “support”-they are:
- The first impression of the brand
- A conversion driver
- A relationship builder
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
