We are looking for a proactive and creative Social Media Manager who can manage end-to-end social media activities along with Online Reputation Management (ORM). The ideal candidate should be skilled in content planning, publishing, engagement, and maintaining a positive brand image across digital platforms.
Key Responsibilities
1. Social Media Management
-
Plan, create, and schedule content across platforms like LinkedIn, Instagram, Facebook, and Twitter
-
Maintain a consistent brand voice aligned with B2B communication
-
Monitor brand mentions, reviews, and conversations across platforms
-
Respond to comments, messages, and reviews in a timely and professional manner
-
Handle negative feedback, complaints, and crisis situations effectively
-
Build and maintain a positive brand image online
-
Track KPIs such as engagement rate, reach, impressions, and follower growth
-
Prepare monthly performance reports
-
Suggest improvements based on data insights .
Requirements
-
3–6 years of experience in Social Media Management (B2B preferred)
-
Strong understanding of ORM and crisis management
-
Hands-on experience with scheduling tools (Hootsuite, Buffer, etc.)
-
Knowledge of LinkedIn marketing and lead generation strategies
-
Strong understanding of social media platforms and trends
-
Good communication and writing skills
-
Basic knowledge of social media tools (Hootsuite, Buffer, Meta Business Suite, etc.)
-
Ability to handle crisis situations online
Benefits
-
Growth-oriented work environment
-
Opportunity to work with diverse clients
-
Competitive salary + performance incentives
-
Opportunity to work on global B2B project
