JOB SUMMARY - Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable the achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
CORE WORK ACTIVITIES
Supporting Developing & Executing Sales Strategies
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Works with company leader to ensure understanding of strategy and effective implementation of this strategy for the segment.
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Works with the management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the leadership team.
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Assists with the development and implementation of promotions, both internal and external.
Maximising Revenue
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Provides positive and aggressive leadership to ensure maximum revenue potential.
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Recommends booking goals for sales team members.
Managing Sales Activities
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Monitors all day-to-day activities of direct reports.
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Participates in sales calls with members of the sales team to acquire new business and/or close on business.
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Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
Analyzing & Reporting on Sales and Financial Data
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Analyzes market information by using sales systems and implements strategies to achieve the property's financial room and catering goals.
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Assists Revenue Management with completing accurate six-period projections.
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Review sales and catering guest satisfaction results to identify areas of improvement.
Ensuring Exceptional Customer Service
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Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations.
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Interacts with guests to obtain feedback on product quality and service levels.
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Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of the product (e.g., rooms, meeting facilities and equipment, food, and beverage), service levels, execution against the contract, and overall satisfaction.
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Empower employees to provide excellent customer service.
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Observe service behaviors of employees and provide feedback to individuals.
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Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
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Executes and supports the company's Customer Service Standards and Property Brand Standards.
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Participates in and practices daily service basics of the brand.
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Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
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Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
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Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns, to offer better business solutions both prior to, and during the program/event.
Building Successful Relationships
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Develops and manages relationships with key stakeholders, both internal and external.
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Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplication.
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Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
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Attends customer events, trade shows, and sales missions to maintain, build, or develop key relationships and customers. on-the-job the job training tools for employees.
Work experience:
8 to 10 years in 5-star hotels; luxury experience in leisure destinations, and resorts would be an added advantage.
Education:
4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or related major.
