Location: Greater Noida Alpha - II
Employment Type: Full-Time
Experience: 0–2 Years (Freshers Welcome)
About Cake'O'Clocks
Cake'O'Clocks is a premium bakery brand dedicated to creating delicious cakes, desserts, and memorable celebrations. We are looking for a friendly and customer-focused Customer Support Executive to join our growing team.
Key Responsibilities
- Handle customer inquiries via phone, WhatsApp, Instagram, email, and other communication channels.
- Assist customers with cake orders, customization requests, pricing, and delivery information.
- Resolve customer complaints and provide timely solutions.
- Coordinate with the production and delivery teams to ensure smooth order fulfillment.
- Maintain customer records and order details accurately.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Manage order updates and communicate delays or changes professionally.
Requirements
- Excellent verbal and written communication skills.
- Good customer handling and problem-solving abilities.
- Basic computer knowledge.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and professional demeanor.
- Experience in customer service, hospitality, bakery, or food industry is a plus.
Preferred Skills
- Fluent in Hindi and English.
- Knowledge of social media messaging platforms.
- Strong organizational and time-management skills.
What We Offer
- Competitive salary.
- Performance-based incentives.
- Friendly and creative work environment.
- Growth opportunities within the company.
- Employee discounts on Cake'O'Clocks products.
How to Apply:
Send your resume to [email protected] with the subject line "Application for Customer Support Executive – Cake'O'Clocks".
Call us - +91 9990994937
Join Cake'O'Clocks and help us create delightful customer experiences every day!
Pay: ₹18,000.00 - ₹24,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
Work Location: In person
