Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
roject Role: Network Voice Lead
Project Role Description:
Lead the effort to design, implement, and manage enterprise voice and collaboration solutions, acting as the primary point of contact for all Unified Communication services. Ensure seamless operations, high availability, and continuous improvement of voice and collaboration platforms.
Must Have Skills:
- Unified Communication and Collaboration Operations
- Cisco Unified Border Element (CUBE)
Good to Have Skills:
- VoIP Troubleshooting & QoS
- SIP Protocol & Call Routing
- Microsoft Teams Voice / Direct Routing
Minimum Experience:
5+ years of relevant experience
Educational Qualification:
15 years full-time education
Summary:
As a Network Voice Lead, you will be responsible for managing and optimizing enterprise voice and collaboration platforms including Cisco and Microsoft Teams environments. You will lead operational excellence, ensure service stability, and drive improvements in communication infrastructure.
Roles & Responsibilities:
- Lead design, deployment, and operations of Unified Communication environments
- Act as SME for voice infrastructure including Cisco IP Telephony and MS Teams
- Manage and support Cisco VOIP systems, CUBE configurations, and call routing
- Administer MS Teams Admin Center for voice and collaboration services
- Perform advanced troubleshooting for voice quality and call failures
- Ensure high availability and performance of voice platforms
- Lead incident management and root cause analysis
- Mentor junior team members
Professional & Technical Skills:
- Strong expertise in UC operations and Voice infrastructure
- Hands-on experience with Cisco IP Phones, CUCM, and CUBE
- Proficiency in Microsoft Teams Admin Center
- Understanding of SIP, RTP, and VoIP protocols
- Knowledge of network fundamentals (LAN/WAN, QoS)
Behavioral Skills:
- Strong communication and stakeholder management
- Leadership and mentoring abilities
Additional Information:
- Role may require shifts and on-call support
- Exposure to global enterprise environments preferred
