Tele Collections Executive – Personal Loan & Business Loan CollectionsKey Responsibilities:
- Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts
- Follow up with customers regarding pending EMI payments and ensure timely collections
- Negotiate repayment plans and resolve payment-related concerns professionally
- Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems
- Coordinate with field collection teams and backend operations for effective account resolution
- Ensure compliance with collection processes, company policies, and quality standards
- Address customer queries, escalations, and disputes with empathy and professionalism
- Achieve daily, weekly, and monthly collection targets
Eligibility Criteria:
- Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service roles within NBFC/BFSI industry
- Excellent communication and convincing skills
- English Hindi
- English Telugu
- English Kannada but with sales experience
- Strong negotiation, interpersonal, and problem-solving abilities
- Basic knowledge of CRM tools and MS Office
- Graduate in any discipline
- Age Limit: Below 30 years
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹23,000.00 per month
Benefits:
Education:
Experience:
- Customer service: 1 year (Required)
- tele collection: 1 year (Required)
Work Location: In person
