Job Description :
Position: Telecaller
Experience: 0-2 Years
Job Summary
We are looking for a motivated and enthusiastic Telecaller to join our team. The candidate will be responsible for making outbound calls, handling customer inquiries, generating leads, and maintaining strong customer relationships. The ideal candidate should possess excellent communication skills and a customer-focused approach.
Key Responsibilities
Make outbound calls to prospective and existing customers.
Explain company products and services to customers.
Generate and qualify leads through telephonic conversations.
Follow up with potential customers and maintain regular communication.
Schedule appointments, meetings, or product demonstrations when required.
Maintain accurate records of customer interactions and follow-up activities.
Handle customer queries and provide appropriate solutions.
Achieve daily, weekly, and monthly call targets.
Update customer information in the database/CRM system.
Coordinate with internal teams to ensure customer satisfaction.
Required Skills
Excellent verbal communication skills in Tamil and English.
Good listening and interpersonal skills.
Strong convincing and negotiation abilities.
Basic computer knowledge and proficiency in MS Office.
Ability to work independently and as part of a team.
Positive attitude and customer-oriented mindset.
Ability to handle pressure and meet targets.
Salary
1 Lac 75 Thousand To 3 Lac P.A.
Industry
ITES / BPO / KPO / LPO / Customer Service
Key Skills
Communication
Interpersonal Skills
Technical Skills
Telecalling
Cold Calling
Voice Process
Domestic BPO
Marketing Communication
Microsoft Excel
