Customer Success Associate / Executive
Location: Bangalore
Experience: 3–5 Years
Employment Type: Full-time
Joining: Immediate Joiners Preferred
About the Role
We are looking for a Customer Success Associate/Executive to manage customer relationships, support logistics operations, resolve operational issues, and ensure a high-quality customer experience.
Key Responsibilities
- Manage customer operations and resolve operational queries via calls and emails within SLA.
- Handle customer escalations and coordinate with internal teams/vendors.
- Identify and resolve technical and non-technical operational challenges.
- Monitor and improve customer service and operational efficiency.
- Train team members and streamline day-to-day operations.
- Prepare and share daily/monthly/yearly operational performance reports.
- Build strong customer relationships and drive customer satisfaction and retention.
Requirements
- 1–5 years of experience in Customer Success, Customer Support, Account Management, or similar customer-facing roles.
- Experience in logistics/eCommerce operations is preferred.
- Strong English communication skills – written and verbal.
- Ability to handle customers, vendors, escalations, and operational challenges.
- Self-starter with strong ownership and problem-solving skills.
- Hindi + English preferred.
Immediate Joiners Preferred.
Apply: [email protected]
Pay: ₹500,000.00 - ₹800,000.00 per year
Work Location: In person
