Key Responsibilities
- Lead and manage a team of Customer Support Executives.
- Monitor daily team performance.
- Conduct regular performance reviews.
- Provide guidance and support team members.
- Prepare performance reports.
- Identify training needs and support the team members.
- Handle customer escalations and resolve issues effectively.
Eligibility Criteria
- Minimum 1+ year of experience as a Team Leader in a BPO or Customer Support environment.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in MS Office (Excel, Word, PowerPoint).
Preferred Skills
- Team Leadership
- People Management
- Customer Service
- Performance Management
- Time Management
- Communication Skills
- MS Office
Benefits
- ESI & PF Benefits (as applicable)
Job Details
- Experience: Minimum 1+ Year in BPO
- Role: Team Leader
- Employment Type: Full-Time
- Work Mode: Work From Office
Pay: Up to ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
