Job Title: Operations Executive
Location: Kinfra Techno Industrial Park, Kakkanchery, Kozhikode
Job Type: Full-Time, On-Site
About the Role
We are seeking a proactive and detail-oriented Operations Executive to join our growing team. The ideal candidate will be responsible for ensuring the smooth execution of day-to-day operations while delivering a seamless experience for guests, property partners, and internal teams. This role includes managing reservations, coordinating with stakeholders, monitoring operational activities, and supporting cross-functional collaboration.
Key Responsibilities
- Manage reservations and bookings through platforms such as Season, Djubo, and other operational systems.
- Coordinate daily check-in and check-out activities, verify guest lists, and share updates with relevant teams.
- Handle last-minute booking changes and ensure timely communication with guests.
- Coordinate with property owners regarding guest verification, payments, and settlement processes.
- Upload payment proofs, monitor pending check-outs, and assist with payment reconciliation.
- Maintain accurate and up-to-date operational trackers, including pending check-ins and outstanding balance reports.
- Prepare and share daily, weekly, and monthly operational and sales reports.
- Ensure adherence to internal operational processes and escalate issues whenever required.
- Work closely with the Sales, Revenue, Reservations, Supply, and Accounts teams to ensure smooth operations.
- Assist in onboarding and training new team members on operational processes, tools, and platforms.
Qualifications
- 0–1 year of experience in operations, preferably within the travel, hospitality, or tourism industry.
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Familiarity with hospitality platforms and reservation systems is an added advantage.
- Strong interpersonal skills with the ability to build and maintain professional relationships.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities with an operational mindset.
- High attention to detail and the ability to manage multiple tasks efficiently.
- Ability to perform effectively under pressure and meet deadlines.
- A proactive, self-motivated individual with a collaborative team-oriented approach.
Job Type: Full-time
Pay: ₹17,000.00 - ₹21,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund
Ability to commute/relocate:
- Calicut, Kerala (Calicut): Reliably commute or planning to relocate before starting work (Required)
Experience:
- Operations: 1 year (Preferred)
Work Location: In person
