We are looking for an experienced and result-oriented Insurance TeleSales Team Manager to lead a team of tele sales advisors selling general insurance products (Motor, Health, Accident, etc.). The ideal candidate will drive sales targets, manage team performance, ensure quality , and work closely with cross-functional teams to maximize conversions and customer retention.
Key ResponsibilitiesTeam & Performance Management
- Manage and lead a team of tele sales advisors, team leaders, and quality analysts to achieve individual, team, and department sales targets.
- Drive team performance through motivation, coaching, call monitoring, and regular performance reviews.
- Conduct individual and group coaching sessions to improve conversion rates and call quality.
- Manage workforce planning, lead allocation, and campaign execution for optimal team productivity.
- Handle performance management, engagement, and skill development of advisors and team leaders.
Sales & Conversion
- Drive tele sales operations for Motor, Health, and Accident insurance products, converting leads generated through call center, web, and aggregator channels.
- Develop and implement sales strategies to help the team achieve and exceed monthly/quarterly sales goals.
- Manage in-house renewals and cross-selling of additional insurance products to existing customers.
- Establish plans to increase business volume through cold calling, referrals, and deepening existing customer relationships.
- Ensure maximum conversion of prospects logged by the call center and web-sales leads.
- Generate Quotations & Derive recommendations
SLA, Quality & Reporting
- Set and monitor quality standards for tele sales calls.
- Track and analyze YTD conversion reports, APR reports, DNC data reports, sales trackers, and quality MIS reports on a daily, weekly, and monthly basis.
- Prepare daily, weekly, and monthly MIS reports on sales, web-sales, tele-sales, and winback performance for management review.
- Conduct root-cause analysis on repeated escalations or declined/postponed policies and implement corrective measures.
- Monitor calls of team members, provide feedback, and drive continuous improvement in call quality.
Stakeholder Coordination
- Liaise operations to ensure smooth policy issuance and business operations..
Training & Development
- Identify training needs and conduct training sessions for advisors on sales techniques, product knowledge, and customer handling.
- Mentor new advisors and team leaders to build a strong, high-performing sales team.
Key Skills & Competencies
- Fluent verbal and written communication skills
- Proven experience in team handling and contact center/tele sales operations
- Strong sales management and outbound sales expertise, preferably in insurance (Motor/Health/Accident)
- Good understanding of SLA management, quality assurance, and customer experience standards
- Ability to analyze reports (conversion, DNC, sales trackers) and derive actionable insights
- Proficiency in email correspondence and professional email etiquette
- Proficiency in MS Excel (MIS reporting, data analysis) and CRM/dialer systems
- Strong stakeholder management and coordination skills across departments
- Coaching, mentoring, and people management skills
- Knowledge of regulatory/compliance guidelines applicable to insurance sales
Qualifications & Experience
- Graduate in any discipline
- 5+ years of experience in insurance tele sales/contact center operations, with at least 2 years in a team management role
- Proven track record of managing outbound sales teams and achieving sales targets
- Prior experience in general insurance (Motor/Health) sales strongly preferred
- Experience handling teams of 20+ advisors preferred
What We Offer
- Fixed salary + performance-linked incentives
Pay: ₹50,000.00 - ₹100,000.00 per month
Work Location: In person
