Bengaluru, Karnataka
Job Summary
The role requires to work as liaison between HCLTech and Novo Nordisk stakeholders. Work closely with Global as well as Local Novo Nordisk management team to understand the goals and expectations of the Tech Bar daily operation. The Tech Bar setup in Bengaluru, India must maintain open doors for IT support during all business hours and align with the high service standards of Novo Nordisk setup of Tech Bars at other Novo Nordisk Locations globally
Key Responsibilities
Collaborate and engage with LoB on GITO IT related matters. • Manage IT specialist Team that provides Walk-in support, HW Asset management support, AV support and new hire onboarding support. • Assist and collaborate in IT project implementation as assigned by HCLTech Manager or IT Operations manager • Collaborate with other locations like the Novo Nordisk sales Affiliate in India to align with the Global Tech Bar standards and service. • Work Agile for all assigned planned tasks and participation in stand-ups • Ensure and work in compliance with client principles, relevant SOPs & legal laws. • Ensure SLA compliance • Ensure high level of client and customer satisfaction • Ensure high level of happy signal scores, follow up with negative survey customers and update the tracker for performing periodic root cause analysis
Skill Requirements
Experience of managing teams • Project management experience • Strong knowledge of IT equipment and inventory management practices. • Excellent communication and teamwork skills. • Strong problem-solving and decision-making abilities. • Good presentation skills • Experience working in an international environment is an asset • Previous experience working in a 24/7 organization & willingness to travel on regular basis • Experience with KCS is an asset • Knowledge of AGILE working method
Other Requirements
Team Lead Experience
Job Description : Nature and scope of key accountabilities \\\\r\\\\n\\\\r\\\\n• Maintain connection with all Team members to ensure balanced workload distribution.\\\\r\\\\n• Provide regular feedback on Team member performance.\\\\r\\\\n• Remediate low performance Team members.\\\\r\\\\n• Perform quarterly and annual, issuing of goals, evaluating of goal sheets and submissions for all direct reporting team members in the performance management system. \\\\r\\\\n• Ensure TEC//BAR operations with enough IT Supporter availability. Maintain schedule on paid leaves and lunch breaks. \\\\r\\\\n• Prepare regular governance meeting report and present to HCLTech and client stakeholders.\\\\r\\\\n• Ensure all IT supporters maintain compliance within Client and HCLTech compliance training systems.\\\\r\\\\n• Ensure IT Supporters maintain strict documentation on all work within Client CRM system.\\\\r\\\\n• Take active part in interviewing and selection of new Team members.\\\\r\\\\n• Work closely with Novo Nordisk regional IT lead and other Novo Nordisk stakeholders in proactively providing all requirements from facilities, IT and Security standpoint.\\\\r\\\\n• Monitor stock levels of all equipment and communicate with procurement technicians for restocking needs.\\\\r\\\\n• Conduct regular self-audits, Quality checks and adhere to standard control reports.\\\\r\\\\n• Handle ad-hoc report requests from the client.\\\\r\\\\n
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
