Job Description: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
- Team Leadership: Supervise and support customer service representatives to ensure high-quality service and achievement of performance targets.
- Customer Escalation Management: Handle complex customer queries, complaints, and escalations through calls, emails, and chats to ensure timely resolution.
- Payment & Account Oversight: Monitor payment-related inquiries, resolve account issues, and ensure accurate communication regarding payment status and pending balances.
- Process Improvement: Identify service gaps, implement corrective actions, and drive continuous improvement in customer experience and operational efficiency.
- Coaching & Development: Train, mentor, and provide regular feedback to team members to enhance their product knowledge, communication, and problem-solving skills.
Responsibilities: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
- Team Leadership: Supervise and support customer service representatives to ensure high-quality service and achievement of performance targets.
- Customer Escalation Management: Handle complex customer queries, complaints, and escalations through calls, emails, and chats to ensure timely resolution.
- Payment & Account Oversight: Monitor payment-related inquiries, resolve account issues, and ensure accurate communication regarding payment status and pending balances.
- Process Improvement: Identify service gaps, implement corrective actions, and drive continuous improvement in customer experience and operational efficiency.
- Coaching & Development: Train, mentor, and provide regular feedback to team members to enhance their product knowledge, communication, and problem-solving skills.
Qualifications: At least 2ndyr College Level or Sr. High Graduate 0 - 1 Year
