Key Responsibilities
- Welcome and assist guests in a professional and courteous manner.
- Handle guest check-ins and check-outs efficiently.
- Manage room reservations, booking enquiries, cancellations, and modifications.
- Attend incoming calls and respond to guest enquiries regarding rooms, hotel facilities, tariffs, and services.
- Maintain accurate guest records and update reservation/front office systems.
- Coordinate with Housekeeping, F&B, Maintenance, and other departments to ensure smooth guest service.
- Handle guest requests, queries, feedback, and complaints professionally.
- Assist guests with information regarding hotel facilities and nearby locations when required.
- Manage billing, payments, and other front desk documentation.
- Ensure proper handover of information between shifts.
- Maintain a professional and presentable front desk environment.
- Follow hotel policies, service standards, and guest privacy procedures.
Required Skills
- Excellent verbal and written communication skills.
- Pleasant personality with strong guest-handling abilities.
- Good interpersonal and customer service skills.
- Professional grooming and presentation.
- Ability to multitask and work efficiently in a fast-paced hotel environment.
- Basic computer knowledge and familiarity with hotel/front office software will be preferred.
- Ability to coordinate effectively with different departments.
Job Types: Permanent, Full-time
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Experience:
Language:
Work Location: In person
