About Factana
Factana Computing Pvt Ltd is an industry solutions provider focused on enabling digital transformation for manufacturing and industrial enterprises. We leverage advanced technologies such as IoT, AI, and data analytics to help organizations improve efficiency, visibility, and decision-making across operations.
Job Description
We are looking for a Customer Support Intern to assist customers by understanding their requirements and supporting product-related queries. This opportunity is ideal for fresh graduates or final-year students who are interested in building a career in customer support and client engagement.
Location : Remote
Full-time / Internship
Experience : 0 to 1 year (Freshers can apply)
Preferred Background : Engineering graduates / students (Non-IT backgrounds are welcome)
Languages : Must be proficient in English and Hindi
Key Responsibilities
- Provide customer support through calls, emails, and virtual meetings
- Understand customer concerns and coordinate with internal teams for resolution
- Assist customers in using Factana’s solutions effectively
- Maintain records of customer interactions and support activities
- Ensure timely follow-ups and positive customer experience
- Support documentation and reporting activities
- Learn product knowledge and apply it while handling customer requests
Required Skills & Qualifications
- Engineering background preferred (Freshers welcome)
- Strong verbal and written communication skills in English and Hindi
- Good listening and problem-solving abilities
- Willingness to learn new products and technologies
- Ability to understand customer requirements clearly
- Professional attitude while handling customer queries
- Good coordination and follow-up skills
- Customer-focused mindset with attention to detail
How to Apply
Send your CV to: [email protected]
Pay: ₹10,000.00 - ₹22,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Language:
Work Location: Remote
