Manage and grow existing Merchant relationships in SMB vertical, by identifying opportunities for upselling, cross-selling, and deepening engagement
Develop strategies for expanding existing customer accounts within SMB market categories, focusing on long-term partnerships
Consistently achieve revenue targets through customer retention, account expansion, and driving additional business from existing Merchant in line with team/organizational objectives
Maintain regular communication with existing clients, ensuring satisfaction and resolving any issues to maintain strong relationships
Build and manage a pipeline for account expansion by identifying growth opportunities within existing accounts
Collaborate with Merchant to identify new use cases and tailor solutions to meet their evolving needs, driving long-term value
Establish best practices and operating procedures for Merchant retention, relationship management, and account expansion
Stay updated on market trends, merchant pain points, and competitor actions that may impact current merchant relationships and growth opportunities
