Support Executive (Voice Process)
Location: Salt Lake Sector V, Kolkata (Work From Office)
Openings: 6 Positions
Salary: Up to ₹20,000 In-Hand (Based on last drawn) + Monthly Performance Incentives
Shift: 11:00 AM – 7:00 PM | Mon–Sat (Sunday Fixed Off)
Experience: 1–2 Years in Voice Process / Technical Support / BPO
Interview Mode: Walk-in / Face-to-Face (11:30 AM – 2:00 PM)
Immediate Joiners Preferred
Key Responsibilities
Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.
Customer Retention: Maintain high first-call resolution (FCR) rates and ensure client satisfaction.
CRM & Record Management: Document call details, customer inquiries, and ticket statuses accurately in CRM/Excel.
Qualification & Skills
1–2 years of experience in a Voice Process, Technical Support, or Customer Care role.
Strong issue resolution and customer handling capabilities.
Excellent verbal communication skills in English Hindi & Bengali.
Minimum Qualification: Graduate.
Contact - 9147137844
Pay: ₹15,000.00 - ₹20,000.00 per month
Application Question(s):
- What is your current in-hand salary?
- What is your expected in-hand salary?
- How soon will you be able to join?
Location:
- Kolkata, West Bengal (Required)
Work Location: In person
