Education Qualification :
Any Graduate
Skills :
Primary -> Technology | Collaboration and Messaging Roles | 3 - Experienced
Primary -> Technology | Unified Communications Platforms | Microsoft | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced
Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced
Certification :
Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203
Key Responsibilities
Messaging Subject Matter Expert�s primary responsibility is to provide support to an organization�s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,
1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure
2. Plan and execute upgrades, projects defined by customers
3. Address the tickets escalated from L1/L2 team
4. Document the architecture and participate along with architects to define the DR, failovers etc
5. Manage and lead team of L1/L2
Technical Skills
1. Messaging
� Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019 and AD
� Administration of Office 365 is desired
� Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
� Managing of email security gateways (EOP, IronPort, ProofPoint, Mimecast)
� Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
2. LDAP
� Active Directory and Azure Active Directory user administration (Forest and Domains, Users, Groups, DHCP, DNS, Group Policy)
� Directory Sync from AD to AAD
� Authentication protocols
3. End-User
� Outlook 2013/2016/2019/ProPlus/Mobile clients
� Teams, desktop/mobile clients
� Offline and Online archive management
4. PowerShell
� Advanced PowerShell scripting knowledge
- Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.
- Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.
