Job Description – Shift Manager / Outlet Manager
Department: Operations
Industry: F&B / Café / Cloud Kitchen
Location: Delhi NCR – Multiple Locations
Employment Type: Full-Time
Reporting To: Operations Manager / Area Manager
Locations
- Malviya Nagar – Cloud Kitchen
- Meher Chand Market – Café
- Udyog Vihar – Cloud Kitchen
About the Role
We are looking for a hands-on Shift Manager / Outlet Manager with experience in café or cloud-kitchen operations. The candidate will be responsible for managing daily operations, team performance, online orders, customer experience, inventory, and outlet profitability.
Key Responsibilities
- Manage complete day-to-day outlet/shift operations.
- Lead, train, and supervise the outlet team.
- Manage orders received through online food aggregators and ensure timely and accurate order processing.
- Monitor order acceptance, preparation time, cancellations, complaints, and customer ratings.
- Ensure food quality, hygiene, grooming, safety, and SOP compliance.
- Monitor inventory, stock levels, wastage, and daily consumption.
- Handle POS, cash management, opening/closing procedures, and shift handovers.
- Coordinate with kitchen, stores, purchase, delivery partners, and central operations.
- Handle customer complaints and ensure quick resolution.
- Monitor daily sales, food cost, wastage, and operational KPIs.
- Ensure outlet cleanliness, equipment upkeep, and brand standards.
- Prepare daily reports and highlight operational issues to management.
Candidate Requirements
- 2–5 years of experience in F&B operations.
- Mandatory experience in a café, cloud kitchen, QSR, or similar F&B setup.
- Strong knowledge of online food aggregators and delivery operations.
- Good understanding of POS systems, order management, inventory, and cash handling.
- Good spoken English and strong communication skills are mandatory.
- Strong team-handling and leadership abilities.
- Customer-focused with good problem-solving skills.
- Ability to work in a fast-paced and high-volume F&B environment.
- Hotel Management/F&B qualification preferred.
Key KPIs
- Sales and outlet performance
- Online order acceptance and accuracy
- Order preparation and dispatch time
- Customer ratings and complaint resolution
- Food cost and wastage control
- Inventory accuracy
- Team productivity and attendance
- Hygiene and SOP compliance
- Overall outlet profitability and operational efficiency
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
