Key Deliverables:
Lead generation
Ensure necessary leads are generated through BDMs and channel partners/open market
Customer relationship management
- Develop and maintain relationship with existing and potential customers
- Educates customers with information to build their understanding of issues and capabilities
Goes beyond their day-to-day work to assist customers in a positive manner
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Dealer relationship management
Maintain relationship with local dealerships, TML dealers and local territory managers of TML
Data management
Maintain all relevant data related to TML retail and TCL market share at assigned territories and report the same to ASM.
Team Management:
- Manage a team of CSEs including target setting, dealer allocation, and performance management
- Training and guiding BDMs
- Ensure all CSEs and dealer sales team are aware of policies related to TCL product offerings
Makes sure self and team adheres to the team's expectations and guidelines, fulfils team’s responsibilities, demonstrates personal commitment to the team
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