Core Responsibilities:
1. Have complete oversight of Collections & Recovery with process, structure, business systems & operational solution perspective.
2. Design, develop and execute Collections strategies to optimize performance and drive growth.
3. Manage all lending portfolios & products of Clix and oversee collection activities to maximize efficiency.
4. Perform as a Subject Matter Expert in Collections Strategy to manage discussions and decisions from portfolio process designs, reporting systems, and proposed technology workflows
5. Define and allocate annual, quarterly and monthly collection budget metrics to allocate resources efficiently.
6. Collaborate with the key account management team to expand the portfolio and unlock new use cases.
7. Utilize data-driven insights to identify areas for improvement and implement corrective actions.
8. Work closely with the data analytics team to gather insights and translate them into actionable strategies.
9. Collaborate with product teams to enhance collection processes and user experience.
10. Analyze customer behavior and segmentation data to design effective collection campaigns.
11. Ensure effective consumer lifecycle management to maximize collection efficiency.
12. Coordinate with cross-functional teams to align strategies and optimize collection performance.
13. Stay updated with industry trends, regulatory changes, and best practices in collection management.
14. Strong combination of business analytics and operations skills with an ability to see the big picture
15. Enable scalable processes creation with a hands-on approach.
16. Passion for numbers, meticulous attention to details and bringing insights of business value
17. Comfortable with ambiguity and skilled at translating broad ideas into actionable plans.
18. Excellent problem-solving skills and the ability to analyze and solve complex problems.
19. Strong communication skills to effectively communicate solutions in a simple and concise manner.
