Job Summary:
Manager - Operations is responsible for ensuring smooth day-to-day operations of the resort, maintaining high service standards, coordinating between departments, and enhancing guest satisfaction. The role requires strong leadership, problem-solving skills, and experience in the hospitality industry to ensure seamless operations across Front Office, Housekeeping, F&B, and Guest Relations.
Key Responsibilities:1. Guest Experience & Service Excellence
- Ensure a seamless check-in and check-out experience for guests.
- Address guest complaints and concerns promptly to maintain high satisfaction levels.
- Monitor online reviews and guest feedback, implementing improvements where needed.
- Ensure resort services and amenities meet or exceed guest expectations.
2. Operational Management
- Oversee daily resort operations, ensuring all departments function efficiently.
- Conduct regular property inspections to ensure cleanliness, maintenance, and service quality.
- Ensure compliance with health, safety, and hygiene standards in all operational areas.
- Work with department heads to implement operational policies and procedures.
3. Staff Supervision & Training
- Assist in recruiting, training, and supervising Front Office, Housekeeping, and F&B teams.
- Monitor staff performance and ensure adherence to service standards.
- Organize regular training sessions to enhance guest service and operational efficiency.
4. Revenue & Cost Management
- Support upselling initiatives (Morning Walk, Bullock Cart Ride, Massage, etc.).
- Assist in optimizing room occupancy rates and F&B revenue through strategic planning.
- Control operational costs by monitoring inventory, energy usage, and departmental budgets.
5. Coordination & Communication
- Act as a link between departments to ensure smooth inter-departmental communication.
- Work closely with Front Office, Housekeeping, Maintenance, and F&B to address operational challenges.
- Maintain regular communication with the General Manager and senior management regarding operational updates.
6. Compliance & Safety
- Ensure adherence to statutory policies and operational regulations.
- Implement safety protocols for guests and employees.
- Oversee crisis management plans for emergencies like fire, medical situations, and power failures.
Qualifications & Experience:
- Bachelor’s degree/Diploma in Hotel Management or Hospitality.
- 8-10 years of experience in hotel operations, preferably in a resort or luxury hotel.
- Strong knowledge of Front Office, Housekeeping, and F&B operations.
- Experience with PMS (Property Management Systems) and hospitality software is a plus.
Skills Required:
- Excellent leadership and team management skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle guest complaints professionally.
- Good understanding of hotel revenue management and cost control.
- Attention to detail and ability to maintain high service standards.
- Strong interpersonal and communication skills in English and local languages.
Job Type: Full-time
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
- Food provided
- Provident Fund
Ability to commute/relocate:
- Hassan, Karnataka (Hassan): Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel/ Resort Operations management: 8 years (Required)
Work Location: Hybrid remote in Hassan, Karnataka (Hassan)
