Delivery Manager | S&P - GCC/Operate | Mumbai | Supply Chain & Network Operations
- Job requisition ID : 109311
- Location: Mumbai
- Entity: Deloitte Touche Tohmatsu India LLP
Delivery Manager| Mumbai | S&P – GCC Operate
- Entity: Deloitte Touche Tohmatsu India LLP
The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
Manager will be responsible for overall ownership and delivery of activities within Procurement and Purchasing function/process, (for e.g., Invoice Processing, Vendor Management, Accounts Payable, Purchasing, PO Processing (Creation and placement), Change Request, Management Reporting, Analysis, Customer Support / Vendor Support - Voice calling
Key responsibilities for the Manager will include:
- Seamless delivery of Procurement activities/sub-processes/processes
- Reporting to senior internal and client stakeholders (per cadence/as required)
- Ensuring adherence to delivery SLAs / KPIs
- Overall leadership of Procurement team (~35 team members)
- Own & manage the delivery of Procurement activities on a day-to-day basis.
- Reviews and approve transactions, as required by process workflows.
- Monitor volumes and other key metrics to track performance against SLA / KPIs
- Regular review of process documentation (SOPs, process maps and desktop procedures) and ensuring regular updates with any process changes
Lead resolution of risks / issues and reports to Procurement ‘Tower Lead’ periodically on escalations required
Function as a functional expert for the client and deliver valuedriven transformation of Procurement processes using advanced tools & technology.
• Promote process excellence around end-to-end Procurement processes. • Drive process standardization and improvements / transformation projects.
• Align on improvement roadmap, performance targets, and roadblocks, with leadership. • Apply forward thinking, best practices, and fresh insights to improve delivery SLAs / metrics. • Provide subject matter expertise to internal and client stakeholders in matters of Procurement processes/activities as required
Function as a change champion and drive change management for transformational initiatives. • Review updates to process documentation (SOPs, process maps, desktop procedures etc.) and drive approval process with internal and client stakeholders.
Convene governance meetings with relevant stakeholders as per governance cadence. • Review process performance with relevant stakeholders. • Ensure on-time escalation of issues to relevant stakeholders and senior leadership (as required) and mitigation of issues and risks reported by stakeholders.
Build relationships with internal and client stakeholders. • Overall resource & performance management for team • Actively drive hiring of junior practitioners • Client interfacing skills
Key skills required
Prior experience in people leadership, as ‘Tower Lead / Process Owner’ of Procurement function • End-to-end Procurement / Sourcing, Accounting and finance process knowledge • Prior experience in BPO sector • Subject matter expertise of Procurement processes and applications. • Excellent team management and client stakeholder management skills • Effective communication, problem solving and analytical skills • Experience in MS Office and other computer applications • Experience in setting up Shared Services Centre and/or process transition (preferred)
Experience
Experience
Qualifications
- 10+ years of relevant work experience
- Advanced knowledge /subject matter expertise of Procurement processes and applications
- S2C and Strategic Sourcing process knowledge
- Excellent client and stakeholder management skills
- Effective communication, problem solving and analytical skills
- Experience in MS Office suite, ERPs (SAP, ORACLE), Sourcing tools (COUPA, Ariba, Ivalua etc.)
- B. Com / BBA / BMS or similar three-year graduate course
- M.Com / MBA or similar two year post graduate course
You bring you
That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.
Your bold odyssey starts here
Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.
Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.
Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.
