Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
As a Senior Product Manager – Platform , you will define and drive the evolution of key services powering the Uniphore Business AI platform . These foundational capabilities enable secure, scalable, and consistent development across Uniphore’s suite of enterprise applications.
This role focuses on defining platform-wide capabilities such as identity and access management , multi-tenancy , configuration managemen t, and cost attribution . In addition to working across backend services, the role includes integral ownership of UI elements for the platform capabilities —such as platform admin panels, onboarding workflows, and cross-product configuration interfaces—that are shared across the company’s products.
You will work closely with product and engineering teams across Uniphore to ensure these services are easy to consume, secure, and aligned with company-wide goals. Success in this role looks like
Platform UI components (admin, onboarding, config) are intuitive, secure, and scalable, enabling internal and external teams to manage services easily.
Data Services Infrastruc ture – APIs and infrastructure for data pipelines, storage, access control, and governance
Work closely with cross-functional teams including Engineering, UX Design, InfoSec, Customer Success , and Support to drive successful implementation and adoption.
Define and track platform KPIs , such as uptime, adoption rate, performance SLAs, and developer satisfaction.
7–10+ years of experience in product management , particularly in platforms, shared services , or enterprise software .
Proven track record of defining foundational services in a SaaS environment (e.g., IAM, configuration, metering, data APIs).
Experience working with cross-functional teams including UX, front-end and back-end engineering, security, and customer-facing functions.
Preferred Qualifications:
Location preference:
India - Bangalore
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
