- Welcome and greet guests in a warm, courteous, and professional manner.
- Handle guest check-in, check-out, room allocation, and reservations efficiently.
- Attend to guest enquiries, requests, feedback, and complaints promptly.
- Maintain accurate guest records, room status, and front office documentation.
- Coordinate with Housekeeping, F&B, Engineering, Security, and other departments for smooth operations.
- Handle guest billing, payments, and related transactions accurately.
- Provide information about hotel facilities, services, policies, and local attractions.
- Promote room upgrades and other hotel services where appropriate.
- Ensure proper shift handover and follow-up on pending guest requests.
- Maintain high standards of personal grooming, communication, and customer service.
- Follow hotel SOPs, policies, safety procedures, and service standards at all times.
- Ensure guest satisfaction and contribute to a positive overall guest experience.
Qualification & Skills
- Diploma / Degree in Hotel Management or equivalent qualification.
- Previous experience in a hotel Front Office is preferred.
- Good communication and interpersonal skills.
- Customer-focused attitude with good problem-solving ability.
- Basic computer and PMS knowledge.
- Professional grooming and positive attitude.
- Ability to work in shifts, including weekends and holidays.
Pay: ₹8,758.53 - ₹28,360.46 per month
Work Location: In person
