Job Description – Property Manager
Position: Property Manager
Experience: 5+ years in Property Management / Facility Management
Qualification: Diploma / BE / B.Tech in Mechanical, Electrical, Civil, or relevant technical field preferred.
Job Summary
We are looking for a technically sound and experienced Property Manager to oversee the day-to-day operations, maintenance, and overall management of the property. The candidate should have strong knowledge of MEP systems, AMC management, vendor coordination, maintenance operations, and customer complaint handling.
The Property Manager will be responsible for ensuring the smooth functioning of all technical services, timely resolution of resident/client complaints, effective vendor management, and maintaining high standards of property operations.
Key Responsibilities1. MEP & Technical Operations
- Oversee the operation and maintenance of all MEP systems, including electrical, plumbing, HVAC, firefighting, DG sets, pumps, lifts, STP/WTP, and other building services.
- Conduct regular inspections to identify maintenance requirements and technical issues.
- Coordinate with technicians and service providers for preventive and breakdown maintenance.
- Ensure minimum downtime of critical equipment and services.
- Monitor maintenance schedules and maintain technical records.
2. AMC Management
- Maintain and monitor all Annual Maintenance Contracts (AMCs) for technical equipment and systems.
- Track AMC expiry dates, renewal requirements, service schedules, and vendor performance.
- Ensure all vendors carry out preventive maintenance as per the agreed scope and schedule.
- Coordinate for AMC renewals and obtain quotations when required.
- Verify service reports and ensure pending issues are resolved.
3. Vendor Management
- Identify, coordinate, and manage technical and maintenance vendors.
- Monitor vendor performance, quality of work, response time, and compliance with agreed service standards.
- Obtain quotations and coordinate for repair, maintenance, and improvement works.
- Verify work completion before processing bills and payments.
- Maintain proper documentation of vendor contracts, work orders, and service reports.
4. Complaint Handling & Customer Relationship
- Receive, record, track, and ensure timely resolution of complaints raised by residents, clients, or occupants.
- Coordinate with the concerned technical team or vendor for complaint resolution.
- Follow up on pending complaints and ensure closure within the defined turnaround time.
- Communicate professionally with residents and clients regarding maintenance issues and updates.
- Maintain a complaint tracker and analyze recurring issues for permanent solutions.
5. Property Operations
- Ensure smooth day-to-day operations and maintenance of the property.
- Coordinate with housekeeping, security, technical, and other operational teams.
- Conduct regular property inspections and identify areas requiring improvement.
- Ensure compliance with safety standards and statutory requirements.
- Handle emergency and breakdown situations effectively.
6. Reporting & Documentation
- Prepare daily, weekly, and monthly operational reports.
- Maintain records of complaints, breakdowns, maintenance activities, AMCs, vendor performance, and expenses.
- Submit regular updates to the management and clients.
- Maintain asset and equipment maintenance history.
Required Skills & Competencies
- Strong technical knowledge of MEP systems and building maintenance.
- Experience in AMC and vendor management.
- Excellent complaint handling and customer relationship management skills.
- Good knowledge of preventive and breakdown maintenance.
- Strong communication, coordination, and problem-solving abilities.
- Ability to manage multiple vendors and operational activities simultaneously.
- Good knowledge of MS Office and reporting.
- Ability to handle emergency situations and work under pressure.
Preferred Candidate Profile
The ideal candidate should be technically hands-on, proactive, and capable of independently managing the technical and operational requirements of a residential or commercial property. Experience in facility management, residential societies, commercial buildings, or large properties will be preferred.
Pay: ₹35,000.00 - ₹40,000.00 per month
Application Question(s):
- Do you have BE Degree ?
- What is your current salary ?
Work Location: In person
