Summary of Key Responsibilities –
Responsibilities and essential job functions include but are not limited to the following:
- Completes store operational requirements by scheduling and assigning partners, following up on work results.
· •Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
· •Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
· •Exhibits a willingness and desire to share coffee knowledge and stories with others
· •Displays a ‘customer first’ attitude by training and holding partners accountable for delivering legendary customer service.
- Solicits feedback from the customers.
- Supervisory Responsibilities:
- Interviewing & training partners, planning, assigning, and directing work
- Regular interaction/ review with the team
- Encourage team to take independent decisions.
- Developing strategic and operational plans for the work group, managing execution, and measuring results
- Review performance to achieve organizational goals.
- Gather & evaluate employees performance.
- Addressing complaints and resolving problems.
- Coaching, counselling, and disciplining
- Ensures partners adhere to legal and operational compliance requirements.
- Drives coffee conversations within the team and creates a culture of coffee appreciation.
- Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
- Ensures availability of merchandise and services by approving contracts, maintaining inventories
- Maintains the stability and reputation of the store by complying with legal requirements.
- Analyses sales figures and forecasting future sales volumes to maximise profits.
- Manages and motivates the team to increase sales and ensure efficiency.
- Manages stock levels and making key decisions about stock control.
- Ensures standards for quality, customer service and health and safety are met.
- Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action.
- Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Conducts regular store meetings.
- Accountable to improve and increase store performance for the growth of the organisation.
Competencies -
- Living Our Misson And Values
Required Experience & Education
- Minimum 12th pass (ideally, IHM student or hotel management graduate)
- Has in-depth knowledge of Coffee
All TATA Starbucks Job Descriptions are confidential and proprietary, and are to be handled in accordance with the TATA Starbucks Standards of Business Conduct. Accordingly, job descriptions cannot be shared with individuals outside of the company without the written permission of the director partner resources, TATA Starbucks.
Pay: ₹30,000.00 - ₹36,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
